Quality measured of training programs

Mulder, M. (2001). Customer satisfaction with training programs, Journal of European Industrial Training, Vol. 25 Iss: 6, pp.321 – 331

Today I was going back to this study as my chair group has to provide a methodology for evaluating the quality of training programs for a practical training institute abroad. This study is precisely on that. It deals with courses in the private training sector. Three types of training programs were distinguished, those which were aimed at achieving: 1. learning results; 2. improved job performance; 3. organizational change. So we did not care about reactions of learners, as we were more interested in the real effects of the training. Indicators for program preparation, implementation and results were distinguished. The aggregated results for the first two types of training programs showed that program implementation has the strongest relationship with program results. Program preparation has an indirect effect on program results, and is of less importance. The direct relationship between program preparation and results is very low. These findings hold for programs which aim at achieving learning results and improved job performance. Projects which are aimed at achieving organisational change face more intermediating variables. The title of the article is a bit misleading. It is not so much on customer satisfaction.It would be better to speak about quality of tailor-made in-company training projects as perceived by the training project managers in the company.

To read the article: http://www.emeraldinsight.com/doi/abs/10.1108/03090590110401791


Open course starts on innovation and complex problem solving skills

LLLight in Europe, together with the Digital School of Leuphana University of Lüneburg and Zeppelin University, offers starting on October 8th this year a massive open online course (MOOC) entitled “Solution and Innovation Skills”. With this online-course, LLLight and the partner universities take up the topic of innovation and complex problem solving skills: participants learn how to develop and implement new ideas. The ten-week course is taught in English and is free and open to everybody. Systematic development and implementation of innovation is possible for everyone. Participants of this online course learn special techniques to do so while acquiring the skills to solve complex problems. The concept of the class is based on the latest results from the LLL-project. Wageningen University, together with researchers from such institutions as the Harvard Business School, the MIT Media Lab, the Harvard Kennedy School, and the TIAS School for Business and Society in the Netherlands, has developed the ideas for this course and will be delivering them during the course in autumn. For you and colleagues in your organization this is the opportunity to get first-hand experience of research and findings in this field, embedded in a proven didactic concept which allows you to not only learn about the skills, but also to learn how to use and apply them.
For more information about the course, the faculty and participating institutions, as well as how to register, visit http://www.innovation-skills-mooc.com/
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